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2018亚马逊站内邮件模板大全

跨境电商 Charles.z 2年前 (2018-01-19) 2401次浏览 0个评论

1.亚马逊卖家发货到达时间邮件模板

Dear ___,

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best regards

 

  1. 回复买家询问物流情况的邮件模板

Dear ___,

Thanks for your message. Hope you are great.

 

Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).

International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.

 

Your understanding will be highly appreciated.

Best regards

 

3.先填单,漏发货后,向客人解释的邮件模板

Dear ___,

Thank you so much for your great support and sorry for keeping you waiting.

 

We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap.

If not, we will make you the full refund.

Waiting for your reply.

 

Any inconvenience hope your kind understanding.

Best regards

 

  1. 产品发货后,客户提出要换货的回信邮件模板

Dear ___,

Thanks for contact with us.

 

Sorry to tell you that the item have been dispatched, and we can’t change it for you now .

We knew you receive it and it is not suitable for you.

 

To express our apologize, we provide few suggestion following by:

  1. We will arrange a suitable replacement for you for free
  2. We can refund full price for you.

Which one do you prefer?

 

Sorry for all inconvenience it led to.

Looking forward to your reply.

Sincerely,

 

  1. 亚马逊卖家邀 feedback 的邮件模板

Dear—-

Thank you for your purchase! Order id_______________.

 

I am writing to concern whether you have receive your item.

Are you satisfied with our product and service.

If you have any question with your order,please contact with us.

We would try our best to solve it.

 

If you are satisfied with our services, would you please give us a honor to share your feeling on the following link:

 

Thanks in advance. We will really appreciate with it.

Have a nice day!

Best regards

 

  1. 买家要求退货,卖家回信邮件模板(自发货)

Dear—-

Thank you for contacting us regarding your inquiry.

 

We found your return request. Could I know the reason why you want to refund?

Are there any issues of our product?

If yes, could you sent the photo of the issues thus we can help you better and submit to QC.

 

Will it be possible to give new one as a compensation?

Or how about we make you a partial refund as a way to make up for this?

 

Looking forward to your reply soon.

Best regards

 

  1. 亚马逊客户退货的询问原因邮件模板

Dear —

Thank you so much for your great support on us.

So sorry for the inconvenience it caused.

 

Could I know the reason why you return the item?

Are there any issues of our product?

If yes, could you sent the photo of the issues thus we can help you better and submit to QC.

 

Waiting for your reply.

Best regards

 

  1. 客户询问货物的 tracking number 的回信邮件模板

Dear————,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

 

9.索取 Review 模板

Dear————,
My name is X and I am the owner of [Your Amazon Store Name]. I want to personally thank you for being one of our customers!

I noticed that your order was delivered recently. Product Ordered: X

Your order: https://www.amazon.com/gp/your … ID%3D[insert customer’s order # inside these brackets and delete brackets]

I hope that you’ve had a chance to try the product. I want to make sure that you are 100% happy. If you have any issues, please reply to this email so I can make it right! (In fact, I love to hear from people who are enjoying my products, so I’d like to hear from you even if everything has gone smoothly!)

If you are not satisfied with the product, please give us a chance to make it right! Respond to this email, and I will do whatever it takes to make you happy.

We’d be honored to get your honest experience and suggestion of the product!

https://www.amazon.com/review/ … es%23

Thank you again for ordering from [Your Amazon Store Name]. We truly appreciate your business. We LOVE our customers and we will always be here if you need us.

Wishing you the best,
10.亚马逊的商品被跟卖,发警告信的邮件模板
Dear  “ B ”,

It has come to our attention that “ B ” is using the ” A ” trademark without license or prior written authorization from ” A “.

” A ” holds federal trademark registrations in the United States. So  “ B ” listings violate ” A ” trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.

Therefore, we demand that you immediately remove all listings on Amazon.com in which “ B ”utilizes our trademarks and images protected by copyright.

“ B ” currently has at least one listing on Amazon.com for products that utilize“ A’s” trademarks and/or copyrights without  authorization. See the following ASIN: B001234567 (写自己的 ASIN)

” A ” is the only entity authorized to provide authorization to sell its products on Amazon.com. Your listing constitutes a violation of  ” A’s ” trademark rights, copyrights, and Amazon’s Participation Agreement.

“ B ” ‘s infringing listings must be removed immediately to prevent damage to ” A ” brand and lost sales.

While ” A ” has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:

(1) Removed all of ” A’s ” trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of ” A’s ” listings of products it claims to be associated with ” A’s “, including but not limited to the ASINs listed above

Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.

Thank you for your attention to this matter. Please contact us if you have any questions.

Legal on behalf of ” A ”

 

11.邀请顾客成为老客户群邮件

Dear_______,

Thanks for your kindly support for 店铺名.

 

To express our grateful, we want to invite you join in our “VIP team(自己取名)”

 

Our VIP team member(自己取名)can experience our new product in advance and enjoy discount .

Just contact us with order ID by contacting our email on attachment.(把邮箱放在附件上)

 

We are waiting for your email.

Have a good time.

 

Best regards,

 

12.买家不知道如何使用产品的回信邮件模板

Dear————,

 

Thank you for contacting us regarding your inquiry.

We are really grateful with your question Thus we can realize our shortage of product listing.

We will update our listing to perfect our product information.

 

There is the latest instruction of our product .Please check the attachment for your reference.

 

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

 

Best regards,

13.给买家补发自发货售后件的通知模板

Dear————,

 

Hope you are fine and doing well.

We have already arrange the replacement to you for your reference.

(产品具体参数)

 

The tracking number is _______________, please click the attachment to get more detail .

It will take 7-10 day to arrive your city because of the long distance.

 

Thanks for your kindly understanding and support.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

 

 

Best regards,

14.差评跟进邮件(进度一)

Dear————,

 

How are you recently? Hope you and your family are good.

 

We found your review for (产品).We are really sorry for the inconvenience it caused

To express our apologize, we provide few suggestion following by:

  1. We will arrange a suitable replacement for you for free
  2. We will provide a claim code for you.
  3. Or refund all

Which one do you prefer?

 

Looking forward to your reply soon.

Best regards,

15.差评跟进邮件(进度二)

Dear————

 

Hope you have a great time.

I am writing to concern whether you have receive the replacement.

 

If you still have any question with your order, please contact with us.

We would try our best to solve it.

 

If you are satisfied with our services, could you do me a big favor to upgrade the r eivew?

The following link:————————————————————————————

 

It is really important for me.

We will really appreciate for it.

 

Sincerely,

 

  1. 客户订购多个产品,卖家发邮件确认产品订单

Dear ——,

Thank you so much for your great support on us.

We have received your order of “XXXXXX”.

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10(数量) pcs?

产品参数——————————————————

If nothing is wrong, we will ship them asap.

Best Regards

Seller’s name

  1. 卖家发错地址

Dear____,

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.

Waiting for your reply and hope your kind understanding.

Best Regards

Seller’s name

  1. 客户因订购的商品大小不合适导致退货

Dear——,

Thanks so much for your great support on 店铺名.

So sorry for the inconvenience that the swimming suit(产品名) did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply.

Best Regards

 


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